1. 14 天自愿退款 / 14-day voluntary refund
除适用法律提供更有利权利外，购买者可在交易完成后 14 天内申请一次全额退款。该自愿政策不减少法定撤销权、质量保证或其他不可放弃的消费者救济。
Unless applicable law provides more favorable rights, a buyer may request one full refund within 14 days after the transaction completes. This voluntary policy does not reduce statutory withdrawal, conformity, warranty, or other non-waivable consumer remedies.
2. 怎样申请 / How to request
先使用结账邮箱登录账户中心确认激活码；如果仍需退款，请通过 Paddle 收据中的帮助入口或发送邮件到 agentchatbridge@proton.me，并提供结账邮箱、Paddle 交易号和简短原因。不要发送银行卡号、密码、验证码、激活码或身份证件。
First sign in to the account portal with the checkout email to recover the activation code. To request a refund, use the help route in the Paddle receipt or email agentchatbridge@proton.me with the checkout email, Paddle transaction ID, and a short reason. Do not send card numbers, passwords, verification codes, activation codes, or identity documents.
3. 未收到激活码 / Missing activation code
邮件延迟或服务故障不要求重复购买。同一交易的激活码可在账户中心恢复；支持会优先修复交付，也不会阻止符合条件的退款申请。
Email delay or a service outage does not require another purchase. The activation code for the same transaction can be recovered in the account portal. Support will first restore delivery without preventing an eligible refund request.
4. 处理和到账 / Processing and timing
Paddle 是交易卖方并通过原支付渠道处理退款。退款资格、批准时间、汇率差、银行或钱包到账时间以 Paddle、支付机构和适用法律为准。我们会在收到完整申请后尽快处理，通常在 3 个工作日内首次回复。
Paddle is the checkout seller and processes refunds to the original payment method. Eligibility, approval time, exchange-rate effects, and bank or wallet settlement depend on Paddle, payment providers, and applicable law. We respond as soon as practical, normally within three business days after receiving a complete request.
5. 退款后的授权 / Entitlement after refund
一笔已批准的全额退款，或同币种多笔已批准部分退款累计达到原交易总额，以及有效拒付，会停止相应付费权益。未达到原总额的部分退款、待处理、被拒绝或已撤销的调整不会错误撤销全部权益。离线设备最迟在重新联网或 30 天宽限到期时识别停权。
An approved full refund, approved same-currency partial refunds totaling the original transaction, or a valid chargeback ends the related paid entitlement. Partial refunds below the original total, or pending, rejected, or reversed adjustments do not wrongly revoke the full entitlement. An offline device detects revocation on reconnection or no later than the end of its 30-day grace period.
6. 滥用和拒付 / Abuse and chargebacks
欺诈、重复退款、共享或转售激活码、规避授权控制等行为可能被调查并导致拒绝自愿退款或停用许可，但不影响法律不可排除的权利。若付款有误，请优先联系我们或 Paddle，避免不必要的拒付。
Fraud, repeated refund abuse, activation-code sharing or resale, or bypassing license controls may be investigated and may result in denial of a voluntary refund or license deactivation, without limiting mandatory rights. Contact us or Paddle first about a mistaken payment to avoid an unnecessary chargeback.